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Its been a year in a representative local bank in my career life, though the working environment is tough, but I am able to cope it and enjoy the challenging environment sometime.
As an officer, it is my job to attend customer enquiries and help to solve their problems if any, of course, and it is common when sometime customer did not satisfy with the service offered, as we did not meet their expectation in their process due to some reasons i.e. legally, bank policies and else. But we just try to understand the customer situation and apologized on our incapability to work out the result they intended to.
I used to this situation untill yesterday when I dealed with a very very damn stupid customer. Ok, the story background is like this, the customer have a loan with bank, and loan agreement had signed in August,and the car also being driven since that day, but then the agreement copy for customer did not reach customer in weeks due to he is not always in the respondent address which he provided to us, since we had sent it out by registered courier service, the agreement will not leave at the address when the directed receiver is not there to sign and acknowledge for the courier.
And one month and days after he sign the agreement, he received a reminder letter from us stated that he had late for his first obligated installment. This stupid guy then try to call us, and I am the unlucky man that day to picked up the phone. In the phone conversation, when I understand the story, I ask him not to worry, as I will waive away all the late charges incurred in this case. Later on, he sent in an official email request to waive the late charges, but in additional, he also request us to defer his repayment schedule for one month for the reason he did not received agreement. The problem appeared when he requested to have the instalment payment schedule due date being deferred one month, it means that he will drive one month car with the bank loan for free of charge!!! Of course it is not feasible either logically and legally, and I called him back and told him that we uncapable to do this, after listen to this, this stupid fellow start to shown disatisfied tone and claimed that it is bank's fault for the case he did not received any document and notification on this instalment due date.
I am angry with his attitude and tone shown in his words regarding this, so I replied him in the same manner to insist that we will not work it that way he expected and bank definitely not to excuse in this case, and then this stupid fucker asked my name and the headquarter phone number and cut off the line.
Few hours later, a complaint letter lodged to headquarter sent to my email by HQ customer service department. Guess what, the complaint letter as long as an article (p/s: This sohai actually is a director of don't know what unknown small company, guess why he so free to write an stupid "article" during working hours just only to express his dissatisfaction???). I give the article to my manager to read, and he also laugh and said "nevermind la, since he insist want it to, now you try to send a request of defer payment to HQ see whether HQ approve or not, don't waste time argue with him la, although it is not our fault."
Ok, I did whatever manager instructed, and HQ approved the SOHAI request in this morning. and then I already no mood to inform and talk with this stupid fellow, so I asked the marketing officer who bring in this business to call him back regarding to this matter. FOLLOWING THIS IS THE MOST IRRITATING SCENE WHICH I EVER MET SINCE I WORK IN BANK, the SOHAI didn't even express a appreciation and simple thank you, instead he asked the marketing officer to leave me a message that he want an official letter from me (specified me) to inform him on this.
Walao, I MEMANG GERAM BETUL ON THIS BUKIMAK when I heard that, and I told the marketing officer that I will ignore his request, ask him go to hell la, if not satisfied go ahead and compaint again, BUKIMAK~~~!!! sometime I wonder this kind of people ah, we trying to tolarate but they still want to take advantage to step forward one, WHAT THE KIND OF FUCKING SPECIES IS THIS????? (p/s: this sohai only borrow loan for...........a Myvi only.........wonder like that also want to so LCLY ah~??? My other customer borrow loan for Porsche, Mercedes and else luxury car also didn't have that stupid attitude and mindset lo...WHO THE HELL YOU THINK YOU ARE OH...???)
But anyway thank you for this BUKIMAK la, finally I have some topic to write on my blog since N years ago, haiz...wish a better tomorrow for me and my readers la, goodnight~
55 minutes ago
