Posts
1 week ago
Sunday, November 10, 2013
Forrest Gump - Hollywood in Vienna 2011
Friday, November 1, 2013
Dying Inside To Hold You - Timmy Thomas
Happen to listened this song in one of the cab ride while on site working in Philippine, nice song I try to search for all the while~ :)
Dying Inside To Hold You - Timmy Thomas
Lyrics:
It's turning out just another day
I took a shower and I went on my way
I stopped there as usual
had a coffee and pie
when i turned to leave
i couldn't believe my eyes
standing there i didn't know what to say
without one touch
we stood there face to face
Chorus
(And) i was dying indside to hold you
i couldn't believe what i felt for you
dying inside i was dying inside
but i couldn't bring myself to touch you
you said hello then u asked my name
i didn't know if i should go all the way
inside i felt my life have really changed
i knew that it would never be the same
standing there i didn't know what to say
first time looked away when i whispered your name
Chorus 2x
one hello changed my life
i didn't believe in love at first sight
but you've shown me what is life
and I now i know my love (i know it's coming right)
Tuesday, March 12, 2013
My Career Story - Change My 1st Job
Finally back to my blog again, it's been long time since last post. When you keep on engaging with your never end work load, It takes extra effort for you to continue keeping your blog update.
1st of March was the day I officially end my career with Public Bank after 2 and a half year service at Taman Maluri HP Centre. I had decided to resign although salary and bonus seems so attractive to outsider compare to my peers. Reason is, this job is only speciallize in hire purchase, and I keep on doing the same work, talking same things, facing same problems and frankly speaking, I did not feel any value added in myself since after one year in hire purchase centre when I had learned up almost everything inside there.
Furthermore, the workload keep on increasing month by month, since I am officer who dealing with post disbursement matters, you may imagine when marketing people bringing in 4-5 million business volume per month, and customer who fully settle the loan never catch up with the figure bringing in, and lots of things may still need to follow up even an account had been fully settled. Then it comes up with the challenge on how you going to handle such large accounts on hand and work on it till 10-11pm daily to clear up all the shit. Also imagine that, you keep on picking up non-stop phone calls, attend numerous walk in customers, tons of reports, paperworks, collaborate lots of things with different department from HQ, own branch and other branch and lots more to be mentioned but I am not going to elaborate more, just a statement in summary, the workload here is pressure like hell!
Hence, I take the courage to left my previous job so that I can have the opportunity to explore different field before I enter 30 years old, which it is way too challenge for someone to change career in such stage. Well, luckily is, after I had tender my resignation letter on early of January, a banking solution IT company namely Infopro Sdn Bhd had approached me via jobstreet for a position as banking consultant. 1st interview was scheduled on early of February, and interview conducted by the department head, and frankly I did not feel that I good enough in that interview, and I did not put much hope on it, and I attend that interview just like to find out what value in me as for now which had draw their attention.
Well, the head mentiond that they need to expand business in China, and my advantage in applying this position is merely on my mastering of Mandarin language and also some experience in banking. following that, the head had asked various question about banking knowledge, sadly, except hire purchase, I had no idea how to answer the other questions. And the interview ended up with they need around 2 weeks to reply my application status.
When it come to early of March, and no response yet from them and I also did not expect they will call me back again due to reason mentioned above. Suprisingly, they called me up on last Friday to attend 2nd interview on yesterday. When I reach there, I thought I will be interviewed by the head of department again, but when the secretary lead me untill front of a door, I stunned, beacause I saw 3 words carve on the door, which is "Chief Executive Officer", wow, honestly, I never meet up with any corporate leader before, therefore I felt so tension and pressure on that moment especially when the door opened up and I had stepped into it.
Well, after greeting each other, we sat down to start the interview session, the CEO had asked similar questions like the department head done before, and when he found out that my banking knowledge is so limited, he hesitate for a while which I can read it via his face expression. But when interview going on, he told me they will train me up starting from zero and expect me to catch up fast with extra effort, and he need time to think before he potentially offer me the position, and out of my expectation again, at final stage of interview, he suddenly asked my avaibility and requested me to report to work next week and printed out offer letter on the spot for me to read and sign, I just can't describe the feeling at the moment, happy? suprise? cannot response?
After reading the offer letter, I am satisfied with the terms, although some benefits may not as good as Public Bank, but overall, I think I earn because in Public Bank, you will feel that you actually no much different than a labour, only difference is higher salary and equiped with some knowledge. But for the Infopro, as per conversation between me and the CEO, aside from working, he expect everyone of us update our knowledge in this field frequently and training is the main focused of this company, and they do not encourage long working hours which reinstate by both the head of department and CEO as well.
I had decided the accept the offer and I hope that I can do well and of course a better future in this company, lets cheers~~!!!!!!!!!!!!!!!!!!!
1st of March was the day I officially end my career with Public Bank after 2 and a half year service at Taman Maluri HP Centre. I had decided to resign although salary and bonus seems so attractive to outsider compare to my peers. Reason is, this job is only speciallize in hire purchase, and I keep on doing the same work, talking same things, facing same problems and frankly speaking, I did not feel any value added in myself since after one year in hire purchase centre when I had learned up almost everything inside there.
Furthermore, the workload keep on increasing month by month, since I am officer who dealing with post disbursement matters, you may imagine when marketing people bringing in 4-5 million business volume per month, and customer who fully settle the loan never catch up with the figure bringing in, and lots of things may still need to follow up even an account had been fully settled. Then it comes up with the challenge on how you going to handle such large accounts on hand and work on it till 10-11pm daily to clear up all the shit. Also imagine that, you keep on picking up non-stop phone calls, attend numerous walk in customers, tons of reports, paperworks, collaborate lots of things with different department from HQ, own branch and other branch and lots more to be mentioned but I am not going to elaborate more, just a statement in summary, the workload here is pressure like hell!
Hence, I take the courage to left my previous job so that I can have the opportunity to explore different field before I enter 30 years old, which it is way too challenge for someone to change career in such stage. Well, luckily is, after I had tender my resignation letter on early of January, a banking solution IT company namely Infopro Sdn Bhd had approached me via jobstreet for a position as banking consultant. 1st interview was scheduled on early of February, and interview conducted by the department head, and frankly I did not feel that I good enough in that interview, and I did not put much hope on it, and I attend that interview just like to find out what value in me as for now which had draw their attention.
Well, the head mentiond that they need to expand business in China, and my advantage in applying this position is merely on my mastering of Mandarin language and also some experience in banking. following that, the head had asked various question about banking knowledge, sadly, except hire purchase, I had no idea how to answer the other questions. And the interview ended up with they need around 2 weeks to reply my application status.
When it come to early of March, and no response yet from them and I also did not expect they will call me back again due to reason mentioned above. Suprisingly, they called me up on last Friday to attend 2nd interview on yesterday. When I reach there, I thought I will be interviewed by the head of department again, but when the secretary lead me untill front of a door, I stunned, beacause I saw 3 words carve on the door, which is "Chief Executive Officer", wow, honestly, I never meet up with any corporate leader before, therefore I felt so tension and pressure on that moment especially when the door opened up and I had stepped into it.
Well, after greeting each other, we sat down to start the interview session, the CEO had asked similar questions like the department head done before, and when he found out that my banking knowledge is so limited, he hesitate for a while which I can read it via his face expression. But when interview going on, he told me they will train me up starting from zero and expect me to catch up fast with extra effort, and he need time to think before he potentially offer me the position, and out of my expectation again, at final stage of interview, he suddenly asked my avaibility and requested me to report to work next week and printed out offer letter on the spot for me to read and sign, I just can't describe the feeling at the moment, happy? suprise? cannot response?
After reading the offer letter, I am satisfied with the terms, although some benefits may not as good as Public Bank, but overall, I think I earn because in Public Bank, you will feel that you actually no much different than a labour, only difference is higher salary and equiped with some knowledge. But for the Infopro, as per conversation between me and the CEO, aside from working, he expect everyone of us update our knowledge in this field frequently and training is the main focused of this company, and they do not encourage long working hours which reinstate by both the head of department and CEO as well.
I had decided the accept the offer and I hope that I can do well and of course a better future in this company, lets cheers~~!!!!!!!!!!!!!!!!!!!
Monday, April 9, 2012
Wednesday, September 21, 2011
Sometime when you meet with some stupid customer...
Its been a year in a representative local bank in my career life, though the working environment is tough, but I am able to cope it and enjoy the challenging environment sometime.
As an officer, it is my job to attend customer enquiries and help to solve their problems if any, of course, and it is common when sometime customer did not satisfy with the service offered, as we did not meet their expectation in their process due to some reasons i.e. legally, bank policies and else. But we just try to understand the customer situation and apologized on our incapability to work out the result they intended to.
I used to this situation untill yesterday when I dealed with a very very damn stupid customer. Ok, the story background is like this, the customer have a loan with bank, and loan agreement had signed in August,and the car also being driven since that day, but then the agreement copy for customer did not reach customer in weeks due to he is not always in the respondent address which he provided to us, since we had sent it out by registered courier service, the agreement will not leave at the address when the directed receiver is not there to sign and acknowledge for the courier.
And one month and days after he sign the agreement, he received a reminder letter from us stated that he had late for his first obligated installment. This stupid guy then try to call us, and I am the unlucky man that day to picked up the phone. In the phone conversation, when I understand the story, I ask him not to worry, as I will waive away all the late charges incurred in this case. Later on, he sent in an official email request to waive the late charges, but in additional, he also request us to defer his repayment schedule for one month for the reason he did not received agreement. The problem appeared when he requested to have the instalment payment schedule due date being deferred one month, it means that he will drive one month car with the bank loan for free of charge!!! Of course it is not feasible either logically and legally, and I called him back and told him that we uncapable to do this, after listen to this, this stupid fellow start to shown disatisfied tone and claimed that it is bank's fault for the case he did not received any document and notification on this instalment due date.
I am angry with his attitude and tone shown in his words regarding this, so I replied him in the same manner to insist that we will not work it that way he expected and bank definitely not to excuse in this case, and then this stupid fucker asked my name and the headquarter phone number and cut off the line.
Few hours later, a complaint letter lodged to headquarter sent to my email by HQ customer service department. Guess what, the complaint letter as long as an article (p/s: This sohai actually is a director of don't know what unknown small company, guess why he so free to write an stupid "article" during working hours just only to express his dissatisfaction???). I give the article to my manager to read, and he also laugh and said "nevermind la, since he insist want it to, now you try to send a request of defer payment to HQ see whether HQ approve or not, don't waste time argue with him la, although it is not our fault."
Ok, I did whatever manager instructed, and HQ approved the SOHAI request in this morning. and then I already no mood to inform and talk with this stupid fellow, so I asked the marketing officer who bring in this business to call him back regarding to this matter. FOLLOWING THIS IS THE MOST IRRITATING SCENE WHICH I EVER MET SINCE I WORK IN BANK, the SOHAI didn't even express a appreciation and simple thank you, instead he asked the marketing officer to leave me a message that he want an official letter from me (specified me) to inform him on this.
Walao, I MEMANG GERAM BETUL ON THIS BUKIMAK when I heard that, and I told the marketing officer that I will ignore his request, ask him go to hell la, if not satisfied go ahead and compaint again, BUKIMAK~~~!!! sometime I wonder this kind of people ah, we trying to tolarate but they still want to take advantage to step forward one, WHAT THE KIND OF FUCKING SPECIES IS THIS????? (p/s: this sohai only borrow loan for...........a Myvi only.........wonder like that also want to so LCLY ah~??? My other customer borrow loan for Porsche, Mercedes and else luxury car also didn't have that stupid attitude and mindset lo...WHO THE HELL YOU THINK YOU ARE OH...???)
But anyway thank you for this BUKIMAK la, finally I have some topic to write on my blog since N years ago, haiz...wish a better tomorrow for me and my readers la, goodnight~
As an officer, it is my job to attend customer enquiries and help to solve their problems if any, of course, and it is common when sometime customer did not satisfy with the service offered, as we did not meet their expectation in their process due to some reasons i.e. legally, bank policies and else. But we just try to understand the customer situation and apologized on our incapability to work out the result they intended to.
I used to this situation untill yesterday when I dealed with a very very damn stupid customer. Ok, the story background is like this, the customer have a loan with bank, and loan agreement had signed in August,and the car also being driven since that day, but then the agreement copy for customer did not reach customer in weeks due to he is not always in the respondent address which he provided to us, since we had sent it out by registered courier service, the agreement will not leave at the address when the directed receiver is not there to sign and acknowledge for the courier.
And one month and days after he sign the agreement, he received a reminder letter from us stated that he had late for his first obligated installment. This stupid guy then try to call us, and I am the unlucky man that day to picked up the phone. In the phone conversation, when I understand the story, I ask him not to worry, as I will waive away all the late charges incurred in this case. Later on, he sent in an official email request to waive the late charges, but in additional, he also request us to defer his repayment schedule for one month for the reason he did not received agreement. The problem appeared when he requested to have the instalment payment schedule due date being deferred one month, it means that he will drive one month car with the bank loan for free of charge!!! Of course it is not feasible either logically and legally, and I called him back and told him that we uncapable to do this, after listen to this, this stupid fellow start to shown disatisfied tone and claimed that it is bank's fault for the case he did not received any document and notification on this instalment due date.
I am angry with his attitude and tone shown in his words regarding this, so I replied him in the same manner to insist that we will not work it that way he expected and bank definitely not to excuse in this case, and then this stupid fucker asked my name and the headquarter phone number and cut off the line.
Few hours later, a complaint letter lodged to headquarter sent to my email by HQ customer service department. Guess what, the complaint letter as long as an article (p/s: This sohai actually is a director of don't know what unknown small company, guess why he so free to write an stupid "article" during working hours just only to express his dissatisfaction???). I give the article to my manager to read, and he also laugh and said "nevermind la, since he insist want it to, now you try to send a request of defer payment to HQ see whether HQ approve or not, don't waste time argue with him la, although it is not our fault."
Ok, I did whatever manager instructed, and HQ approved the SOHAI request in this morning. and then I already no mood to inform and talk with this stupid fellow, so I asked the marketing officer who bring in this business to call him back regarding to this matter. FOLLOWING THIS IS THE MOST IRRITATING SCENE WHICH I EVER MET SINCE I WORK IN BANK, the SOHAI didn't even express a appreciation and simple thank you, instead he asked the marketing officer to leave me a message that he want an official letter from me (specified me) to inform him on this.
Walao, I MEMANG GERAM BETUL ON THIS BUKIMAK when I heard that, and I told the marketing officer that I will ignore his request, ask him go to hell la, if not satisfied go ahead and compaint again, BUKIMAK~~~!!! sometime I wonder this kind of people ah, we trying to tolarate but they still want to take advantage to step forward one, WHAT THE KIND OF FUCKING SPECIES IS THIS????? (p/s: this sohai only borrow loan for...........a Myvi only.........wonder like that also want to so LCLY ah~??? My other customer borrow loan for Porsche, Mercedes and else luxury car also didn't have that stupid attitude and mindset lo...WHO THE HELL YOU THINK YOU ARE OH...???)
But anyway thank you for this BUKIMAK la, finally I have some topic to write on my blog since N years ago, haiz...wish a better tomorrow for me and my readers la, goodnight~
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